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Copilot in Business Central: Frequently Asked Questions

Writer's picture: Connor ChavezConnor Chavez


Answers to common questions about Microsoft Copilot in Dynamics 365 Business Central


What is Copilot in Business Central?

Copilot is an AI-powered assistant designed to help users boost productivity, spark creativity, and eliminate mundane tasks. As the world's first AI-powered assistant across all lines of business, Copilot helps small and medium-sized organizations empower their teams with intuitive tools that save time and encourage creative problem-solving.


Where Can I Find the List of Copilot Features in Business Central?

Copilot offers a growing suite of features that assist users across various roles and responsibilities. For more information on these capabilities, check the "Work Smarter with Microsoft Copilot in Dynamics 365 Business Central" documentation.


How Does Copilot Approach Security, Privacy, and Compliance?

Built on the Microsoft cloud, Copilot ensures security, privacy, and compliance for enterprise use. Here are a few key points:

  • Copilot inherits the user's data permissions, meaning it cannot access more data than the user has permission for.

  • Microsoft does not use your prompts or data to train AI models without explicit permission.

  • Data within the EU Data Boundary remains within the boundary.


For more information on security and privacy, consult the "Copilot Data Security and Privacy for Dynamics 365" documentation.


How Does Copilot Approach AI Safety?

Copilot aligns with Microsoft's responsible AI principles, including fairness, reliability, safety, security, privacy, transparency, inclusiveness, and accountability. To learn more, review the "Responsible AI Transparency Report" for Business Central.


Is Copilot Free?

Currently, Copilot is included with your Business Central license at no additional cost. Please note that fair-use policies or future quotas may be introduced.


Does Copilot Require a Minimum Number of Users?

No, there is no minimum user requirement to start using Copilot in Business Central.


How Does Copilot Use the Azure AI Time Quota?

The Azure AI time quota included with Business Central licenses applies to non-Copilot features, such as sales and inventory forecasting. Copilot features are separate and do not consume this AI time quota.


Is Copilot Available Worldwide?

Copilot's features are expanding to different languages and regions over time. Initially, many features may only be available in English, but additional regions and languages will be added as they become available.


Does Copilot Work with Environment Customizations?

Some Copilot features work with custom pages and tables. For example, you can use analysis assistance on custom lists or use chat features with Copilot to access records in custom tables.


Does Copilot Require Training on My Data?

Copilot relies on foundational AI models integrated with Business Central's data management capabilities. It does not require expensive or time-consuming training on your company data.


Can I Develop My Own Copilots for Business Central?

Yes, Business Central's development platform allows you to enhance and extend Copilot capabilities. You can also use Copilot Studio or develop standalone AI-powered apps that integrate with Business Central.


How Can I Stay Updated on the Latest News About Copilot?

To stay informed about Copilot updates and AI innovations within Business Central, follow the official release plans.


Can Business Central Partners Demonstrate Copilot Easily?

Yes, partners can demonstrate Copilot to their customers using environments provisioned through the Customer Digital Experiences (CDX) site. Depending on the provisioned environment, additional setup may be needed.


What's the Difference Between Copilot in Business Central and Copilot for Microsoft 365?

Microsoft offers copilots tailored for different applications. Copilot for Microsoft 365 assists with tools like Teams and Excel, while Copilot in Business Central focuses specifically on Business Central workflows.


Does Copilot in Business Central Work with Copilot for Microsoft 365?

Currently, there is no integration between Copilot in Business Central and Copilot for Microsoft 365.


Is Copilot Available for Business Central Online Only?

Yes, Copilot is exclusive to Business Central's online version and is not available for on-premises or private cloud deployments.


Is Copilot Available for Embed Applications?

Due to technical limitations, Copilot is not currently available for ISV Embed apps. However, ISVs can enhance Copilot with their own functionality or use generative AI in different ways.


Ready to elevate your Business Central experience with AI-driven innovation? 


CBR Technology can help you unlock the full potential of Copilot, providing tailored support, strategic integration, and expert solutions that drive results.



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